FTP Accounts

Enabling Anonymous Access

To enable anonymous FTP access, click the “Anonymous FTP settings” link in the main FTP menu, then place a check next to “Allow Anonymous Access”. If you want to give anonymous users the ability to upload, click the “Allow Anonymous Upload” link.

You may see “Error reading welcome.msg” in the “Welcome Message” textbox. This error occurs because no welcome message has been set yet. Please enter a new welcome message at this time.

Be sure to click “Save” after you are finished.

Warning: Allowing anonymous uploads is potentially dangerous, and many hosts will disable the entire anonymous FTP access feature for this reason.

Creating FTP Accounts

To create FTP accounts, first click on the “FTP Menu” icon in the main control panel screen.

Default FTP Account

The default FTP account and control panel account have the same login name and password. You cannot delete the default FTP account but you can make its password different from your control panel password.

Important: If you change your control panel password, the default FTP account password will still have the old control panel password. You must update the default FTP account in the FTP menu if you want both passwords to match.

Creating a New Account

Click the “Create FTP account” link. First, select a FTP username. In the current example, we chose “gary.” Next, enter a password. Then, select the access level of the FTP account.

  • Domain: This FTP user has access to public_html, private_html, mail, domains, and backup directories.
  • FTP: This FTP user has access to the public_ftp directory only.
  • User: This FTP user has access to public_html/username/ only. If we selected this option, the FTP user would only have access to public_html/gary/ or http://www.site-helper.com/gary/. If there is a subdomain named gary.site-helper.com, this FTP user would also have access to it. If the directory doesn’t already exist, it will be created at this stage.

Finally, click the “Create” button.

After you click “Create”, the control panel will show you the login information for the FTP account you just created. You may notice that your FTP username has @yourdomain.com after it. This is because your domain is using a shared IP address. If your web site has its own dedicated (static) IP address, your FTP username will not have @yourdomain.com after it.

If you have a dedicated IP address and you create additional domains on that account, these additional domains will have FTP logins of username@domain.com.

Logging into an FTP Account

Follow the instructions from the uploading with ftp page.